Poor service from Biffa

Here is my letter today to the officer managing the waste and recycling, and to the Cabinet Member responsible for the service, Cllr Charlotte Dickson. 

Dear (officer),

Sadly this waste and recycling service from Biffa has become reliable. Reliably bad. 
Many roads were missed today in Elms Rise Botley. My road is Sycamore Road OX2 9EJ. Residents from Cedar Road OX2 9E have contacted me to complain as well 

Consider this another complaint. 
Something like 4 of the last 5 weeks we’ve had a missed service. There has never, in my experience, been a textiles pick up at all.
Please can you tell me the financial penalties to the contractor for such poor service week after week? 

We are annoyed. It’s an expensive contract.